Frequently asked questions
When must I cancel my appoinment?
You must cancel your appointment within 24 hours of your scheduled appointment date and time.
Do I need to provide any of the cleaning products/materials or equipment?
No. Not unless you have some specific products or equipment you want us to use.
Is there anything you don't clean?
We don't wash dishes, do laundry, or clean the exterior of our clients homes. Heavily soiled homes will require more time and may incur an extra fee to get the home to a satisfactory condition
If I do not cancel my appointment within 24 hours will there be a charge?
Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.
Which service should I choose?
Cleaning often takes much longer than expected. This is likely why you're interested in allowing us take it off your to-do list. Our express service is a two hour service created for small jobs such as apartments and two bedroom homes. If you have a larger home, the standard or deep clean services may be more appropriate. Keep in mind that heavily soiled or cluttered homes may require extra time and incur an additional fee.
What do you consider a heavily soiled home?
How soon can I book?
Bookings are typically made with 72 hour notice. However, if you need to schedule before then, give us a call and we will do our best to accomodate you.